IT SUPPORT ENGINEER

Open Positions

Department

Technical & Operations

Location

Houston/ Dallas

Job Information

Essential Responsibilities:

  • Rapid troubleshooting of hardware and software issue escalations
  • Root cause analysis in problem solving
  • Generate and process trouble tickets and participate in the Change Management process where needed
  • Serve as a subject matter expert for designated systems (Robotics, Surveillance, Windows, Linux, Route/navigation devices, networking)
  • Assist with process development and improvement to include technical documentation
  • Ensure that issues are addressed and SLAs are met
  • Ensures security procedures are followed and enforced
  • Drive to improve the customer experience

Basic Qualifications:

  • High School diploma or equivalent
  • Ability to explain complex IT concepts in simple terms
  • Advanced Troubleshooting skills in a multi-user high pressure environment
  • Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • Advanced Troubleshooting skills in a multi-user high pressure environment
  • Experience communicating verbally and in writing with peers, management, contractors and vendors
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays

Preferred Qualifications

  • Bachelor's degree in Computer science or IT related field
  • Experience working in a contact center or service desk environment
  • Experience in providing remote systems administration
  • Microsoft MCSE, MCITP Systems Administrator (Active Directory)
  • Cisco CCNA or CCNP certification
  • MySQL, Oracle or other Relational Database management skills desired
  • Advanced Linux systems administration skills
  • Strong troubleshooting skills of very complex systems
  • Proven ability to work successfully with limited supervision
  • Previous WMS Environment a plus
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications

Life at Xtreme

  • We work hard, have fun, and we believe that we can make a worldwide difference.
  • Xtreme is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Additional Information

All your information will be kept confidential according to EEO guidelines.